Hospitals use Care Connect™ as a free, compliant, and fast care-navigation tool to help safely discharge patients who need licensed long-term care, group home placement, behavioral housing, or transitional support.
There is no cost, no contract, and no conflict of interest for the hospital.
Here’s exactly how it works:
Care Connect become their placement support partner, not a paid vendor.
1. The Case Manager Submits a Secure Referral
The discharge planner, social worker, or case manager opens the:
- Hospital Resource Hub
- Secure Referral Form
They enter essential non-clinical information only, such as:
- Patient’s care needs
- Level of supervision required
- Mobility needs
- Insurance type
- Preferred location
- Contact for family or guardian
2. Suzie AI Immediately Starts the Process
The moment the referral is submitted:
- Suzie confirms receipt
- Suzie contacts the family or guardian
- Suzie gathers additional non-clinical placement details
- Suzie screens for safety needs
- Suzie verifies care fit
- Suzie routes the case to the correct provider category
- Suzie updates the case manager via automated notifications
This creates a 24/7 intake system that hospitals and case managers can rely on.
3. Care Connect Verifies Facility Availability
Care Connect checks:
- Licensing status
- AHCA compliance
- Vacancy availability
- Service type
- Location match
- Level-of-care match
Only licensed, verified facilities are considered.
4. Family or Guardian Receives Options
The family receives:
- 2-4 vetted care options
- Contact information
- Availability confirmation
- Highlights of each facility
- Help scheduling tours
- Support communicating with providers
This helps families make informed, safe decisions without feeling overwhelmed.
5. Case Manager Gets Status Updates
Care Connect provides the hospital or case manager:
- Placement progress
- Whether the family has been contacted
- Whether tours have been scheduled
- Whether placement has been secured
- Any barriers to discharge
This helps reduce discharge delays and readmission risk.
6. The Hospital Pathway Ends There
For hospital-originated cases:
- There is NO compensation for Care Connect
- Providers do NOT pay placement fees
- Families are NOT charged
- Care Connect remains neutral and compliant
Care Connect functions purely as a placement-support tool to help improve discharge flow.
7. Providers Receive the Referral Notification
Licensed facilities in the Care Connect network receive:
- Patient’s non-clinical needs
- Location preference
- Required level of supervision
- Contact details (with family permission)
Facilities respond with:
- “Yes, we have a bed.”
- “No availability at this time.”
Care Connect then matches the patient accordingly.
8. Placement Is Completed
Once a facility accepts the patient:
- The family is connected
- The move-in plan begins
- The case manager is notified
- Documentation is completed on the provider’s end
The hospital benefits from faster, smoother, safer discharges.
Why Hospitals Trust Care Connect
Because Care Connect provides:
- Faster discharge coordination
- Less pressure on case managers
- Verified, safe facility options
- AHCA/HIPAA-aligned operations
- No kickbacks, no compensation, no conflicts
- A single, consistent workflow
- 24/7 accessibility through Suzie AI
- Reliable communication
- Reduced readmission risk
Care Connect becomes the resource, not the decision maker.